Join Our Creative Team
Join a talented team of employees who daily draw inspiration from the Frick’s world-class art exhibitions, rich, local history and beautiful grounds and gardens. If you’d like to find your passion and are ready to take that next step, apply for one of the opportunities listed below.
How to Apply
Please send a cover letter and resume by applying directly through JazzHR.
Apply Today
Need technical or accessibility assistance with the application process?
Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process may contact our human resources team for assistance at HR@TheFrickPittsburgh.org
The Frick Pittsburgh embraces diversity as a proposition that is central to the organization’s mission. In building and serving diverse audiences, the Frick affirms and supports diversity of persons and ideas both within the organization and the communities it serves.
Available Openings
THE INSTITUTION
The Frick Pittsburgh is a masterful culmination of the vision of its founder Helen Clay Frick. Its five-plus acre estate and grounds feature Miss Frick’s beloved Gilded Age family home, Clayton, together with its greenhouse and playhouse. Miss Frick added The Frick Art Museum in 1970 to house her collection of Old Master art. The family’s cars and carriages are now housed in their own museum on the grounds, with others that have been donated. A visitor center, cafe, and education center complete the public spaces.
The crown jewel of the campus is Clayton, which has been meticulously restored and features art and furnishings, much of which have been in place for over 130 years. Since Clayton’s public opening in 1990, thousands of visitors have delighted at this “inside look” at the Gilded Age. In addition to docent-led tours of Clayton, a full program of exhibitions, lectures, art classes, and interactive events take place annually on the grounds and in the Frick Art Museum. The permanent collection contains a substantial collection of paintings, works on paper, furniture and decorative arts acquired by both Henry Clay Frick and his daughter Helen Clay Frick. Strengths of these holdings include 18th- century French furniture and paintings, early Italian Renaissance panel paintings, important bronzes and sculptures and a significant group of Chinese ceramics.
While there is a charge for tours of Clayton and some of the special exhibitions in the art museum, the public has free access to the grounds and the museum’s permanent collection. Many of the programs and community outreach are free as well.
The Frick’s current strategic plan can be found at www.thefrickpittsburgh.org/strategicplan. It details a future for the complex that remains respectful of Miss Frick’s vision while positioning the Frick as a 21st-century institution ready to advance its cultural reach well beyond the Tri-state area with thoughtful exhibitions and enhanced programming. The new Executive Director will have the opportunity to suggest revisions to the strategic plan.
The Frick’s Board of Trustees is made up of thirty Term Trustees and six Family Trustees who are direct descendants of Henry Clay Frick. The annual operating budget for the complex is approximately $9 million. The staff numbers approximately 40 full-time and 100 part-time employees and includes union and non-union positions.
THE POSITION
The Executive Director will provide the leadership, management, and direction necessary to advance the mission of the Frick Pittsburgh, as well as pursue a clear and impactful vision for its future. The Executive Director will further the understanding of the Frick family’s importance to Pittsburgh, particularly Henry Clay Frick’s role in the city’s emergence as an international industrial center.
The Executive Director will serve as an ambassador for the Frick while engaging with the greater Pittsburgh community. The Executive Director will ensure excellence in the Frick's curatorial, educational, marketing, and operational endeavors, and deliver outstanding programming.
The Executive Director will be responsible for the overall financial health of the institution, including annual and long-term planning and budgeting, securing philanthropic support, and maximizing sources of earned income. The Executive Director will engage Trustees and staff in assessing current and future infrastructure and operating requirements of the campus and collections.
Importantly, the Executive Director will demonstrate a strong commitment to the Frick's continued emergence as an outstanding presenter of exhibitions and public programming, and a vision for amplifying the appeal of the Frick Pittsburgh to the broadest possible audience.
The Frick Pittsburgh is a masterful culmination of the vision of its founder Helen Clay Frick. Its five-plus acre estate and grounds feature Miss Frick’s beloved Gilded Age family home, Clayton, together with its greenhouse and playhouse. Miss Frick added The Frick Art Museum in 1970 to house her collection of Old Master art. The family’s cars and carriages are now housed in their own museum on the grounds, with others that have been donated. A visitor center, cafe, and education center complete the public spaces.
The crown jewel of the campus is Clayton, which has been meticulously restored and features art and furnishings, much of which have been in place for over 130 years. Since Clayton’s public opening in 1990, thousands of visitors have delighted at this “inside look” at the Gilded Age. In addition to docent-led tours of Clayton, a full program of exhibitions, lectures, art classes, and interactive events take place annually on the grounds and in the Frick Art Museum. The permanent collection contains a substantial collection of paintings, works on paper, furniture and decorative arts acquired by both Henry Clay Frick and his daughter Helen Clay Frick. Strengths of these holdings include 18th- century French furniture and paintings, early Italian Renaissance panel paintings, important bronzes and sculptures and a significant group of Chinese ceramics.
While there is a charge for tours of Clayton and some of the special exhibitions in the art museum, the public has free access to the grounds and the museum’s permanent collection. Many of the programs and community outreach are free as well.
The Frick’s current strategic plan can be found at www.thefrickpittsburgh.org/strategicplan. It details a future for the complex that remains respectful of Miss Frick’s vision while positioning the Frick as a 21st-century institution ready to advance its cultural reach well beyond the Tri-state area with thoughtful exhibitions and enhanced programming. The new Executive Director will have the opportunity to suggest revisions to the strategic plan.
The Frick’s Board of Trustees is made up of thirty Term Trustees and six Family Trustees who are direct descendants of Henry Clay Frick. The annual operating budget for the complex is approximately $9 million. The staff numbers approximately 40 full-time and 100 part-time employees and includes union and non-union positions.
THE POSITION
The Executive Director will provide the leadership, management, and direction necessary to advance the mission of the Frick Pittsburgh, as well as pursue a clear and impactful vision for its future. The Executive Director will further the understanding of the Frick family’s importance to Pittsburgh, particularly Henry Clay Frick’s role in the city’s emergence as an international industrial center.
The Executive Director will serve as an ambassador for the Frick while engaging with the greater Pittsburgh community. The Executive Director will ensure excellence in the Frick's curatorial, educational, marketing, and operational endeavors, and deliver outstanding programming.
The Executive Director will be responsible for the overall financial health of the institution, including annual and long-term planning and budgeting, securing philanthropic support, and maximizing sources of earned income. The Executive Director will engage Trustees and staff in assessing current and future infrastructure and operating requirements of the campus and collections.
Importantly, the Executive Director will demonstrate a strong commitment to the Frick's continued emergence as an outstanding presenter of exhibitions and public programming, and a vision for amplifying the appeal of the Frick Pittsburgh to the broadest possible audience.
IDEAL EXPERIENCE AND QUALIFICATIONS
- An inspirational leader with vision and well-honed management skills, along with a demonstrated ability to see the big picture, manage multiple priorities and engagement strategies, and translate ideas into workable actions and priorities; the confidence to engage, inspire, and unite others; able to break down silos and manage effectively in all directions;
- A team builder with a record of achievement in bringing about change in exciting and creative ways; someone who will motivate staff to be creative with the goal of making the Frick more relevant, accessible, and meaningful; able to grow an organization in size, impact, and visibility, while aligning ambitions with organizational capacity and fiscal resources;
- Senior-level experience in a museum or associated institution that is known for its quality and excellence; while experience with a historic house is not required, it is expected that the Executive Director will be an enthusiastic advocate for Clayton;
- Working relationships with the national and international arts community, including knowledge of museum trends; able to leverage professional connections in the museum world to attract interesting partnerships and collaborations; experience in attracting, organizing and/or presenting major exhibitions;
- A persuasive and accomplished fundraiser, with strong external relations skills and the ability to identify potential partnerships and other revenue-generating opportunities; previous experience conducting a capital/endowment campaign is a plus;
- Financial acumen commensurate with running a multi-site cultural institution the size and stature of the Frick; competency in budgeting and other financial matters is essential; able to interpret and articulate financial statements and financial performance; proven project management skills that transfer to capital and infrastructure improvement efforts;
- Outstanding oral and written communication skills, including the ability to address issues in non-confrontational and non-polarizing ways; superior presentation skills that are effective with a range of audiences, including staff, business, cultural, and community leaders, the media, and the general public;
- A broad knowledge of visual art; experience dealing with historic buildings is a plus, along with some background in capital projects and renovation of historic properties;
- Someone who inspires others; who is firm but fair with strong interpersonal skills; a good listener who is approachable and ready to listen to all sides and then make a decision based on all information; concise, clear, and direct in their communication;
- A hands-on leader and consensus builder with a collaborative working style; a person who will gain the respect and credibility of all key constituencies; an outgoing “people-person” who will warmly embrace the staff and the community;
- Persuasive, resourceful, charismatic, and energetic; able to delegate and prioritize multiple activities and responsibilities with clarity and confidence.
We offer a competitive salary.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Summary: The Director of Enterprise, and Visitor Services plays a central role in ensuring that all visitors have a welcoming, engaging, and safe experience while visiting the Frick.
The Director of Enterprise and Visitor Services leads and provides strategic direction for three areas of the museum’s activities: (1) enterprise operations, which include the (onsite and online) Museum Store, The Café at the Frick and the facility rental program; and (2) visitor services, which includes the Museum Experience Associates and admissions.
The Director of Enterprise and Visitor Services leads a team of up to 30 people and has four direct reports: General Manager of Café Services; Museum Experience Manager; Store Manager; and Events Manager.
The Director of Enterprise and Visitor Services serves as a strategic partner for strengthening and evolving the standards and best practices of a service-focused visitor experience in a growing, fast-paced non-profit organization while supporting revenue goals.
The Director of Enterprise and Visitor Services works in a cross-functional manner with other members of the nine-person Senior Leadership Team to achieve the mission of the museum in ways that ensure financial sustainability, visitor satisfaction, and the safety of people and property.
The Director of Enterprise and Visitor Services leads and provides strategic direction for three areas of the museum’s activities: (1) enterprise operations, which include the (onsite and online) Museum Store, The Café at the Frick and the facility rental program; and (2) visitor services, which includes the Museum Experience Associates and admissions.
The Director of Enterprise and Visitor Services leads a team of up to 30 people and has four direct reports: General Manager of Café Services; Museum Experience Manager; Store Manager; and Events Manager.
The Director of Enterprise and Visitor Services serves as a strategic partner for strengthening and evolving the standards and best practices of a service-focused visitor experience in a growing, fast-paced non-profit organization while supporting revenue goals.
The Director of Enterprise and Visitor Services works in a cross-functional manner with other members of the nine-person Senior Leadership Team to achieve the mission of the museum in ways that ensure financial sustainability, visitor satisfaction, and the safety of people and property.
- Must have a commitment to fostering a workplace culture of Equity, Inclusion, and excellent Customer Service.
Reports to: Executive Director
Hours: 35 hours per week, with some weekend and evening hours required
Hours: 35 hours per week, with some weekend and evening hours required
Status: Full-time, exempt with benefits
Annual Salary: $77,540 - $90,850, based on experience
Responsibilities:
I. Enterprise Operations: 50%
- Oversee the strategy and execution of revenue-generating departments including ticket sales, café and museum store sales, and facility rentals; liaise with the Marketing and Communications department to drive promotion and sales.
- Maximize admissions revenue through the analysis of attendance trends and statistics; reporting on trends as appropriate to the senior management team
- Engage and inspire an entrepreneurial spirit throughout the site to explore new earned income initiatives.
II. Visitor Services: 30%
- Assess, build, and lead the overall quality of the visitor experience and daily operations; develop and ensure that department systems, procedures, and practices support effective operations while providing outstanding customer service and encouraging repeat visits.
- Oversee all customer relations, including ticketing (onsite and online), visitor complaints, safety incident reports, operation of an effective visitor center, and staff training in all aspects of customer service
- Implement assessment of the visitor experience through evaluation of all aspects of Visitor Services to drive continued process refinement and improvement.
- Complete and maintain Owner/Manager RAMP Certification Training through the PA Liquor Control Board.
- Support the Museum’s diversity and inclusion best practices to ensure that all visitors feel respected, warmly welcomed, and comfortable in the museum.
- With the Director of L&VE, ensure that the Frick is welcoming to all visitors and ADA compliant and implementing more extended accessibility. Works with the Marketing and Communications department on coherent wayfinding.
- Be an ambassador for the Frick engaging daily with our visitors and guests and ensuring a consistent, and safe experience.
III. Staff Management: 20%
- Supervise managers to effectively implement and adhere to budgets and purchasing policies.
- Establish and maintain long-term strategic and short-term daily operating plans and influence and inspire teams to collaborate effectively.
- Conduct annual performance reviews and informal performance assessments for managers and coordinators in ways that unleash maximum performance and employee satisfaction.
- Hire, coach, manage, and mentor staff that includes 4 direct reports and an overall team of 30 full and part-time staff.
- Must possess a bachelor’s degree in business or related field or equivalent experience
- Must have five years or more of demonstrable experience in earned income and income generation venues
- Must possess five or more years prior management experience
- Proven ability to remain calm and confident under pressure, using sound operational judgment to resolve complex issues.
- Experience in a management role, with a proven ability to lead, motivate, and develop a diverse team.
- A track record of working collaboratively as part of a team to deliver a high-quality visitor service.
- Comfort with technology, including familiarity with Office 365
- Possess a valid driver’s license
- Must pass a background check
- Background check must qualify candidate to be able to carry the PA Liquor Control Board Owner/Manager Certification.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Summary: Directs all aspects of the Frick Art Museum Guards and the current agency guards (outside contractor) to ensure a safe and secure environment for staff, visitors and all of the artifacts and art at the Frick Art & Historical Center.
- Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Reports to: Executive Director
Hours: Monday through Friday, 9:00 a.m. – 5:00 p.m.; hours may vary from time to time, and some weekend and evening work will be required
Hours: Monday through Friday, 9:00 a.m. – 5:00 p.m.; hours may vary from time to time, and some weekend and evening work will be required
Status: Full time, exempt with benefits
Annual Salary: $62,000-$80,000, based on experience
Responsibilities:
I. Manages, Schedules and Trains all safety staff: 50%
- Interviews, hires, and trains all Safety personnel in current museum security practices that are standard in the field.
- Adhere to the Frick security policies and procedures.
- Monitor the temperature and humidity levels within Clayton and the Frick Art Museum (FAM) by utilizing HVAC equipment and software; communicates issues and works to resolve issues with the Curatorial Department.
- Monitor, track and respond to alarms pertaining to all entry/exit from buildings on site using the current provided security software.
- Perform rounds of the site utilizing the current provided security software.
- Interface politely with the staff and visitors.
II. Maintain and establish site-wide safety policies and procedures and ensures all personnel are trained and in compliance: 25%
- Prepares and updates the site-wide disaster plan with input from the Director of Operations and Director of Enterprise and Visitor Services.
- Implements annual disaster training programs with all staff on a consistent basis.
Ø Updates fire and entry alarm systems and assists in performing annual fire extinguisher inspections.
Ø Establishes good working relations with all local and City of Pittsburgh emergency staffs.
III. Collaborates with fellow Senior Staff members to understand and enhance specific organizational needs: 10%
- Attends and participates in Senior Staff meetings.
- Establishes good working relations with all local and City of Pittsburgh emergency staffs.
V. Oversees the Frick Safety Committee and implements committee recommendations: 5%
VI. Handles other duties as requested by management
Qualifications:
- Minimum of 5 years of Safety Management or directly related experience required. Museum experience strongly preferred but not required.
- Bachelor’s Degree in a related curriculum or, an additional two years of Safety Management experience.
- Ability to think and work strategically and quickly.
- Excellent interpersonal skills with ability to deal effectively with donors, visitors, and staff.
- Proficiency in Windows Office Suite - a history of working with security software a plus.
- Ability to handle a variety of responsibilities under pressure and time constraints
- Clearance of a criminal background check.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Summary: The Marketing & Communications Manager advances the Frick's mission and values by working closely with the Director of Marketing & Communications, other members of the Marketing & Communications Department, and colleagues across the Frick to plan and implement marketing, communications, and public relations activities. They implement marketing and communications campaigns that may include paid and earned media, social media, and institutional communications and marketing activities.
Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Reports to: Director of Marketing & Communications
Hours: Primarily Monday – Friday, 9:00-5:00, some evening and weekend work required.
Status: Full-time, exempt with benefits
Annual Salary: $44,000 - $55,500, depending on experience
Responsibilities:
I. New and Traditional Media (60%)
- Effectively manages media relationships and vendors in support of collaboratively developed marketing and communications strategy.
- Develops and distributes all institutional, exhibition, and program-related press releases.
- Fulfills media-related inquiries including facilitating exhibition tours, scheduling interviews, and acting as a brand representative.
- Supervises on-site media visits and filming.
- Plans, manages, and executes Media and Ambassador Preview events coinciding with exhibition openings.
- Drives social media and online engagement through strategy development and content creation.
- Writes engaging messages, storylines, and content for a variety of communications, media and channels, including online content, email, social media, web, and collateral to grow awareness of and drive visitation to the Frick.
- Assists in the development and management of video and image content
- Curates content for, creates, and manages weekly institutional e-newsletter, as well as emails to targeted audience subgroups.
II. Admin (30%)
- Works with the Director of Marketing & Communications to plan and execute marketing and communications efforts to create awareness and achieve annual attendance goals.
- Uses analytics, including the creation and interpretation of visitor surveys, to evaluate campaign effectiveness and enhance future programs.
- Builds and maintains a working knowledge of all departments and program areas. Serves as a highly effective link between program teams and marcomm for strategy, ideation, and execution.
- Collaborates across the organization to ensure communications are cohesive, meet brand standards and convey a consistent story to both internal and external stakeholders.
- Develops high-level project plans and timelines. Cultivates a positive and productive workplace through communication, vision, teamwork, and commitment.
- With the Director, develops and implements the annual marketing and communication budgets; manages expenses to budget.
III. Other (10%)
- Attends quarterly Marketing & Communications committee meetings as recorder.
- Fulfill staff committee duties.
- Support other efforts and complete other duties as assigned.
- Committed to fostering a workplace culture of inclusion and belonging.
- Two or more years working experience in a communications-related field, knowledge of WordPress, Facebook, Twitter, Instagram, Hootsuite, Mail Chimp and Adobe Creative Suite and related applications required.
- Demonstrated brand management, campaign marketing, and content creation experience.
- Demonstrated strong writing and editing skills with ability to develop social media content, press releases, emails, and other written collateral.
- Knowledge of museum operations, the arts industry, arts marketing a plus.
- Proficiency with Windows Office suite required.
- Excellent organizational and planning skills with attention
- Curious, empathetic, and collaborative with ability to work independently or as part of a team.
- Excellent interpersonal and customer service skills; pleasant phone manner a must.
- Bachelor’s degree in related field OR comparable work experience.
- Clearance of a background check.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply
Summary: The Museum Experience and Admissions Manager collaborates across the organization to ensure that all visitors are met with an inviting and dynamic first impression of the museum and leave equipped to engage more deeply with the museum on multiple levels. This position is central to the advancement of audience loyalty, encouraging membership sales, and attracting both new and repeat visitors through close collaboration with the departments of Learning and Visitor Experience and the Membership department. This position is the lead contact for the Outbound ticketing system and leads the daily operations of the admissions desks with a focus on excellent customer service. This position is also responsible for the hiring, training and scheduling of the Museum Experience Associates and encourages the enhancement of a museum-wide commitment to a visitor-centered experience.
Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Reports to: Director of Enterprise and Visitor Services
Hours: 35 hours per week, weekend and evening hours required.
Status: Full-time, non-exempt with benefits
Hourly Rate: $38,250 - $44,500, based on experience
Responsibilities:
I. Supervisory Responsibilities (50%):
- Recruit, interview, hire, supervise and train Museum Experience Associates to ensure that the staff are properly trained in all aspects of their positions, customer service and any ongoing promotions or programs.
- Schedule the Museum Experience Associates and distribute schedules in a timely manner.
- Manage an active training and communication system for Museum Experience Associates to stay informed and updated on current and upcoming exhibitions, programs, and other museum activities.
II. Museum Experience & Admissions Responsibilities (30%):
- Develop, implement, and maintain procedures for the admission ticketing system, includes working with Finance and IT to ensure terminal set-up, reliability, and security of all data and transactions.
- Provide continual learning and training opportunities for the MEAs about reservation software, telephone etiquette, customer services practices, membership specials, education technology content, and general site knowledge.
- Cover any call-offs or breaks as needed.
- Oversee and troubleshoot both the reservation and POS software and hardware needs, this includes managing/resolving trouble tickets with outside vendors, troubleshooting the phones.
III. Administrative Responsibilities (20%):
- Acting as team leader, assist the membership department with creating strategic opportunities for membership growth/sales on the frontline.
- Work with the Membership Manager to ensure that updates are handled in a timely manner and that all MEA’s have the most recent membership promotional materials and language.
- Manage the configuration and language for the phone tree script.
- Oversee the info @ mailbox.
- Other duties as requested by management.
Qualifications:
- Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity.
- Availability to work evening and weekend events is essential.
- Must have at least three (3) years of hospitality/customer service management experience.
- Bachelor’s degree preferred or have an additional two (2) years management experience.
- The successful candidate will be an enthusiastic, energetic individual with professional manner who enjoys working with people.
- Must have demonstrable experience in managing projects equally well independently, and as part of a team.
- Able to multi-task, meet deadlines, and work well in a fast-paced work environment.
- Be an innovative, problem solver, remain calm under pressure; and be capable of overcoming issues as they arise.
- Must be capable of motivating and overseeing Event Support Coordinators assisting with events.
- Must possess strong oral and written communication skills.
- The ability to communicate effectively with a wide variety of people is essential.
- Must be proficient in all Microsoft Office applications including Outlook, Word, Power Point, and Excel.
- Must have a valid driver’s license.
- Clearance of a background check.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Summary: Assist the Manager of Youth & Family Programs to coordinate, track, and develop programs related to the Frick’s museums and exhibitions with visitors. This role assists in program development for visitors of all ages, abilities, and backgrounds, with a focus on student experiences.
- Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Reports to: Manager of Youth & Family Programs
Hours: 20 hours per week. Day and evening work required, including occasional weekends.
Hours: 20 hours per week. Day and evening work required, including occasional weekends.
Status: Part-time; non-exempt
Annual Salary: $18.00
Responsibilities:
- Help to maintain and establish new community partner/partnering organization relationships via email communication, scheduling meetings, and maintaining accurate contact information.
- Assist the Manager of Youth & Family Programs, and other colleagues as directed, in creating interactive and hands-on programs for school, scout, camp groups, and families
- Coordinate education department projects with internal and external collaborators, as directed
- Assist the Manager of Youth & Family Programs in the development and implementation of new and existing field trip packages; serve as the point of contact for educators interested in booking field trips at the Frick. Work closely with museum educators to ensure visitor experiences are set up for success
- Stay current on relevant content, teaching techniques, theories of education, and exhibition information by attending on-going staff training and learning opportunities.
- As training opportunities become available, attend and complete museum educator trainings for The Frick Art Museum, Clayton and the Car and Carriage Museum to become proficient in school program content
- When not performing primary administrative duties and pending the successful completion of training, serve as a museum educator (as needed) for school programs in The Frick Art Museum, Clayton and the Car and Carriage Museum.
- Assist in tracking, organizing, and ordering program supplies
- Work assigned duties for special events, such as ticket-taking and welcome booths
- Assist in developing the Frick’s virtual educational resources
- Other duties as assigned
Qualifications:
- Committed to fostering a workplace of inclusion and belonging
- Degree in Education, Museum Studies or a related field; or sufficient equivalent experience
- Demonstrated ability to teach those of all ages, backgrounds, and abilities
- Strong problem-solving abilities and the ability to adapt to changing situations in real time
- Excellent oral communication and interpersonal skills, with the ability to deal effectively with staff and visitors of all ages
- Possess a friendly, responsible, energetic and collaborative attitude
- Ability to operate with little direct supervision
- Act 33/34 clearance
- Clearance of a criminal background check and FBI fingerprinting
The Frick Pittsburgh is an Equal Opportunity Employer committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity and urges qualified diverse applicants to apply.
Candidates from historically underrepresented backgrounds in the museum field are encouraged to apply. Confidential inquiries, applications, and recommendations are welcome.
Summary: Through excellent customer service, provide visitors to The Café at the Frick with an excellent dining experience. Become familiar with and perform all aspects of the front side of the Café; this includes: cashier, host, server, busser, sales, stocking, opening/closing, and cleaning. Some additional back of house duties also required. The Café Service Staff will foster positive internal and external relationships, bring energy, enthusiasm to the café and work in a collaborative environment in order to maintain and grow the reputation of the Café. The Café Service Staff will be joining the Frick during an exciting period of renewal and change, as the museum seeks to become an actively anti-racist organization that can serve as a vital resource for our entire community.
Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Reports to: Café Manager
Hours: Tuesday through Friday, daylight, no set schedule. Some weekend and evening hours.
Status: Part-time, hourly
Hourly Rate: $14.33, plus shared tips
Responsibilities:
- Become familiar with daily features, lunch and dessert items
- Assist with food preparation
- Have a working knowledge of the current menu and be able to explain all menu items to guests
- Service tables in a professional efficient and friendly manner
- Welcome guests, answer questions and direct guests to counter to order
- Working knowledge of POS systems, ability to process payments and handle cash
- Opening and closing sidework
- Assist with dishwashing
- Cleaning - clean kitchen and front of house
- Keep beverage areas stocked and organized
- Service bar duties
- Stock supplies and inform the Café Manager if low on any items
- Work with the Café Manager to handle any problems arising with visitors to ensure customer satisfaction
- Treat visitors and colleagues with respect and courtesy at all times
- Other duties, as requested by management
Qualifications:
- Commitment to fostering a workplace culture of inclusion and belonging, anti-racist values and education practices
- Possess an enthusiastic, professional and positive attitude
- Serving experience preferred
- Flexibility in working a varied schedule
- Excellent interpersonal skills
- Clearance of a criminal background check
- Become RAMP and servsafe certified if not already (paid by Frick)
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.