Join Our Creative Team
Join a talented team of employees who daily draw inspiration from the Frick’s world-class art exhibitions, rich, local history and beautiful grounds and gardens. If you’d like to find your passion and are ready to take that next step, apply for one of the opportunities listed below.
How to Apply
Please send a cover letter and resume by applying directly through JazzHR.
Apply Today
Need technical or accessibility assistance with the application process?
Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process may contact our human resources team for assistance at HR@TheFrickPittsburgh.org
The Frick Pittsburgh embraces diversity as a proposition that is central to the organization’s mission. In building and serving diverse audiences, the Frick affirms and supports diversity of persons and ideas both within the organization and the communities it serves.
Available Openings
THE INSTITUTION
The Frick Pittsburgh is a masterful culmination of the vision of its founder Helen Clay Frick. Its five-plus acre estate and grounds feature Miss Frick’s beloved Gilded Age family home, Clayton, together with its greenhouse and playhouse. Miss Frick added The Frick Art Museum in 1970 to house her collection of Old Master art. The family’s cars and carriages are now housed in their own museum on the grounds, with others that have been donated. A visitor center, cafe, and education center complete the public spaces.
The crown jewel of the campus is Clayton, which has been meticulously restored and features art and furnishings, much of which have been in place for over 130 years. Since Clayton’s public opening in 1990, thousands of visitors have delighted at this “inside look” at the Gilded Age. In addition to docent-led tours of Clayton, a full program of exhibitions, lectures, art classes, and interactive events take place annually on the grounds and in the Frick Art Museum. The permanent collection contains a substantial collection of paintings, works on paper, furniture and decorative arts acquired by both Henry Clay Frick and his daughter Helen Clay Frick. Strengths of these holdings include 18th- century French furniture and paintings, early Italian Renaissance panel paintings, important bronzes and sculptures and a significant group of Chinese ceramics.
While there is a charge for tours of Clayton and some of the special exhibitions in the art museum, the public has free access to the grounds and the museum’s permanent collection. Many of the programs and community outreach are free as well.
The Frick’s current strategic plan can be found at www.thefrickpittsburgh.org/strategicplan. It details a future for the complex that remains respectful of Miss Frick’s vision while positioning the Frick as a 21st-century institution ready to advance its cultural reach well beyond the Tri-state area with thoughtful exhibitions and enhanced programming. The new Executive Director will have the opportunity to suggest revisions to the strategic plan.
The Frick’s Board of Trustees is made up of thirty Term Trustees and six Family Trustees who are direct descendants of Henry Clay Frick. The annual operating budget for the complex is approximately $9 million. The staff numbers approximately 40 full-time and 100 part-time employees and includes union and non-union positions.
THE POSITION
The Executive Director will provide the leadership, management, and direction necessary to advance the mission of the Frick Pittsburgh, as well as pursue a clear and impactful vision for its future. The Executive Director will further the understanding of the Frick family’s importance to Pittsburgh, particularly Henry Clay Frick’s role in the city’s emergence as an international industrial center.
The Executive Director will serve as an ambassador for the Frick while engaging with the greater Pittsburgh community. The Executive Director will ensure excellence in the Frick's curatorial, educational, marketing, and operational endeavors, and deliver outstanding programming.
The Executive Director will be responsible for the overall financial health of the institution, including annual and long-term planning and budgeting, securing philanthropic support, and maximizing sources of earned income. The Executive Director will engage Trustees and staff in assessing current and future infrastructure and operating requirements of the campus and collections.
Importantly, the Executive Director will demonstrate a strong commitment to the Frick's continued emergence as an outstanding presenter of exhibitions and public programming, and a vision for amplifying the appeal of the Frick Pittsburgh to the broadest possible audience.
The Frick Pittsburgh is a masterful culmination of the vision of its founder Helen Clay Frick. Its five-plus acre estate and grounds feature Miss Frick’s beloved Gilded Age family home, Clayton, together with its greenhouse and playhouse. Miss Frick added The Frick Art Museum in 1970 to house her collection of Old Master art. The family’s cars and carriages are now housed in their own museum on the grounds, with others that have been donated. A visitor center, cafe, and education center complete the public spaces.
The crown jewel of the campus is Clayton, which has been meticulously restored and features art and furnishings, much of which have been in place for over 130 years. Since Clayton’s public opening in 1990, thousands of visitors have delighted at this “inside look” at the Gilded Age. In addition to docent-led tours of Clayton, a full program of exhibitions, lectures, art classes, and interactive events take place annually on the grounds and in the Frick Art Museum. The permanent collection contains a substantial collection of paintings, works on paper, furniture and decorative arts acquired by both Henry Clay Frick and his daughter Helen Clay Frick. Strengths of these holdings include 18th- century French furniture and paintings, early Italian Renaissance panel paintings, important bronzes and sculptures and a significant group of Chinese ceramics.
While there is a charge for tours of Clayton and some of the special exhibitions in the art museum, the public has free access to the grounds and the museum’s permanent collection. Many of the programs and community outreach are free as well.
The Frick’s current strategic plan can be found at www.thefrickpittsburgh.org/strategicplan. It details a future for the complex that remains respectful of Miss Frick’s vision while positioning the Frick as a 21st-century institution ready to advance its cultural reach well beyond the Tri-state area with thoughtful exhibitions and enhanced programming. The new Executive Director will have the opportunity to suggest revisions to the strategic plan.
The Frick’s Board of Trustees is made up of thirty Term Trustees and six Family Trustees who are direct descendants of Henry Clay Frick. The annual operating budget for the complex is approximately $9 million. The staff numbers approximately 40 full-time and 100 part-time employees and includes union and non-union positions.
THE POSITION
The Executive Director will provide the leadership, management, and direction necessary to advance the mission of the Frick Pittsburgh, as well as pursue a clear and impactful vision for its future. The Executive Director will further the understanding of the Frick family’s importance to Pittsburgh, particularly Henry Clay Frick’s role in the city’s emergence as an international industrial center.
The Executive Director will serve as an ambassador for the Frick while engaging with the greater Pittsburgh community. The Executive Director will ensure excellence in the Frick's curatorial, educational, marketing, and operational endeavors, and deliver outstanding programming.
The Executive Director will be responsible for the overall financial health of the institution, including annual and long-term planning and budgeting, securing philanthropic support, and maximizing sources of earned income. The Executive Director will engage Trustees and staff in assessing current and future infrastructure and operating requirements of the campus and collections.
Importantly, the Executive Director will demonstrate a strong commitment to the Frick's continued emergence as an outstanding presenter of exhibitions and public programming, and a vision for amplifying the appeal of the Frick Pittsburgh to the broadest possible audience.
IDEAL EXPERIENCE AND QUALIFICATIONS
- An inspirational leader with vision and well-honed management skills, along with a demonstrated ability to see the big picture, manage multiple priorities and engagement strategies, and translate ideas into workable actions and priorities; the confidence to engage, inspire, and unite others; able to break down silos and manage effectively in all directions;
- A team builder with a record of achievement in bringing about change in exciting and creative ways; someone who will motivate staff to be creative with the goal of making the Frick more relevant, accessible, and meaningful; able to grow an organization in size, impact, and visibility, while aligning ambitions with organizational capacity and fiscal resources;
- Senior-level experience in a museum or associated institution that is known for its quality and excellence; while experience with a historic house is not required, it is expected that the Executive Director will be an enthusiastic advocate for Clayton;
- Working relationships with the national and international arts community, including knowledge of museum trends; able to leverage professional connections in the museum world to attract interesting partnerships and collaborations; experience in attracting, organizing and/or presenting major exhibitions;
- A persuasive and accomplished fundraiser, with strong external relations skills and the ability to identify potential partnerships and other revenue-generating opportunities; previous experience conducting a capital/endowment campaign is a plus;
- Financial acumen commensurate with running a multi-site cultural institution the size and stature of the Frick; competency in budgeting and other financial matters is essential; able to interpret and articulate financial statements and financial performance; proven project management skills that transfer to capital and infrastructure improvement efforts;
- Outstanding oral and written communication skills, including the ability to address issues in non-confrontational and non-polarizing ways; superior presentation skills that are effective with a range of audiences, including staff, business, cultural, and community leaders, the media, and the general public;
- A broad knowledge of visual art; experience dealing with historic buildings is a plus, along with some background in capital projects and renovation of historic properties;
- Someone who inspires others; who is firm but fair with strong interpersonal skills; a good listener who is approachable and ready to listen to all sides and then make a decision based on all information; concise, clear, and direct in their communication;
- A hands-on leader and consensus builder with a collaborative working style; a person who will gain the respect and credibility of all key constituencies; an outgoing “people-person” who will warmly embrace the staff and the community;
- Persuasive, resourceful, charismatic, and energetic; able to delegate and prioritize multiple activities and responsibilities with clarity and confidence.
We offer a competitive salary.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Summary: The Director of Enterprise, and Visitor Services plays a central role in ensuring that all visitors have a welcoming, engaging, and safe experience while visiting the Frick.
The Director of Enterprise and Visitor Services leads and provides strategic direction for three areas of the museum’s activities: (1) enterprise operations, which include the (onsite and online) Museum Store, The Café at the Frick and the facility rental program; and (2) visitor services, which includes the Museum Experience Associates and admissions.
The Director of Enterprise and Visitor Services leads a team of up to 30 people and has four direct reports: General Manager of Café Services; Museum Experience Manager; Store Manager; and Events Manager.
The Director of Enterprise and Visitor Services serves as a strategic partner for strengthening and evolving the standards and best practices of a service-focused visitor experience in a growing, fast-paced non-profit organization while supporting revenue goals.
The Director of Enterprise and Visitor Services works in a cross-functional manner with other members of the nine-person Senior Leadership Team to achieve the mission of the museum in ways that ensure financial sustainability, visitor satisfaction, and the safety of people and property.
The Director of Enterprise and Visitor Services leads and provides strategic direction for three areas of the museum’s activities: (1) enterprise operations, which include the (onsite and online) Museum Store, The Café at the Frick and the facility rental program; and (2) visitor services, which includes the Museum Experience Associates and admissions.
The Director of Enterprise and Visitor Services leads a team of up to 30 people and has four direct reports: General Manager of Café Services; Museum Experience Manager; Store Manager; and Events Manager.
The Director of Enterprise and Visitor Services serves as a strategic partner for strengthening and evolving the standards and best practices of a service-focused visitor experience in a growing, fast-paced non-profit organization while supporting revenue goals.
The Director of Enterprise and Visitor Services works in a cross-functional manner with other members of the nine-person Senior Leadership Team to achieve the mission of the museum in ways that ensure financial sustainability, visitor satisfaction, and the safety of people and property.
- Must have a commitment to fostering a workplace culture of Equity, Inclusion, and excellent Customer Service.
Reports to: Executive Director
Hours: 35 hours per week, with some weekend and evening hours required
Hours: 35 hours per week, with some weekend and evening hours required
Status: Full-time, exempt with benefits
Annual Salary: $77,540 - $90,850, based on experience
Responsibilities:
I. Enterprise Operations: 50%
- Oversee the strategy and execution of revenue-generating departments including ticket sales, café and museum store sales, and facility rentals; liaise with the Marketing and Communications department to drive promotion and sales.
- Maximize admissions revenue through the analysis of attendance trends and statistics; reporting on trends as appropriate to the senior management team
- Engage and inspire an entrepreneurial spirit throughout the site to explore new earned income initiatives.
II. Visitor Services: 30%
- Assess, build, and lead the overall quality of the visitor experience and daily operations; develop and ensure that department systems, procedures, and practices support effective operations while providing outstanding customer service and encouraging repeat visits.
- Oversee all customer relations, including ticketing (onsite and online), visitor complaints, safety incident reports, operation of an effective visitor center, and staff training in all aspects of customer service
- Implement assessment of the visitor experience through evaluation of all aspects of Visitor Services to drive continued process refinement and improvement.
- Complete and maintain Owner/Manager RAMP Certification Training through the PA Liquor Control Board.
- Support the Museum’s diversity and inclusion best practices to ensure that all visitors feel respected, warmly welcomed, and comfortable in the museum.
- With the Director of L&VE, ensure that the Frick is welcoming to all visitors and ADA compliant and implementing more extended accessibility. Works with the Marketing and Communications department on coherent wayfinding.
- Be an ambassador for the Frick engaging daily with our visitors and guests and ensuring a consistent, and safe experience.
III. Staff Management: 20%
- Supervise managers to effectively implement and adhere to budgets and purchasing policies.
- Establish and maintain long-term strategic and short-term daily operating plans and influence and inspire teams to collaborate effectively.
- Conduct annual performance reviews and informal performance assessments for managers and coordinators in ways that unleash maximum performance and employee satisfaction.
- Hire, coach, manage, and mentor staff that includes 4 direct reports and an overall team of 30 full and part-time staff.
- Must possess a bachelor’s degree in business or related field or equivalent experience
- Must have five years or more of demonstrable experience in earned income and income generation venues
- Must possess five or more years prior management experience
- Proven ability to remain calm and confident under pressure, using sound operational judgment to resolve complex issues.
- Experience in a management role, with a proven ability to lead, motivate, and develop a diverse team.
- A track record of working collaboratively as part of a team to deliver a high-quality visitor service.
- Comfort with technology, including familiarity with Office 365
- Possess a valid driver’s license
- Must pass a background check
- Background check must qualify candidate to be able to carry the PA Liquor Control Board Owner/Manager Certification.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Summary: Directs all aspects of the Frick Art Museum Guards and the current agency guards (outside contractor) to ensure a safe and secure environment for staff, visitors and all of the artifacts and art at the Frick Art & Historical Center.
- Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Reports to: Executive Director
Hours: Monday through Friday, 9:00 a.m. – 5:00 p.m.; hours may vary from time to time, and some weekend and evening work will be required
Hours: Monday through Friday, 9:00 a.m. – 5:00 p.m.; hours may vary from time to time, and some weekend and evening work will be required
Status: Full time, exempt with benefits
Annual Salary: $62,000-$80,000, based on experience
Responsibilities:
I. Manages, Schedules and Trains all safety staff: 50%
- Interviews, hires, and trains all Safety personnel in current museum security practices that are standard in the field.
- Adhere to the Frick security policies and procedures.
- Monitor the temperature and humidity levels within Clayton and the Frick Art Museum (FAM) by utilizing HVAC equipment and software; communicates issues and works to resolve issues with the Curatorial Department.
- Monitor, track and respond to alarms pertaining to all entry/exit from buildings on site using the current provided security software.
- Perform rounds of the site utilizing the current provided security software.
- Interface politely with the staff and visitors.
II. Maintain and establish site-wide safety policies and procedures and ensures all personnel are trained and in compliance: 25%
- Prepares and updates the site-wide disaster plan with input from the Director of Operations and Director of Enterprise and Visitor Services.
- Implements annual disaster training programs with all staff on a consistent basis.
Ø Updates fire and entry alarm systems and assists in performing annual fire extinguisher inspections.
Ø Establishes good working relations with all local and City of Pittsburgh emergency staffs.
III. Collaborates with fellow Senior Staff members to understand and enhance specific organizational needs: 10%
- Attends and participates in Senior Staff meetings.
- Establishes good working relations with all local and City of Pittsburgh emergency staffs.
V. Oversees the Frick Safety Committee and implements committee recommendations: 5%
VI. Handles other duties as requested by management
Qualifications:
- Minimum of 5 years of Safety Management or directly related experience required. Museum experience strongly preferred but not required.
- Bachelor’s Degree in a related curriculum or, an additional two years of Safety Management experience.
- Ability to think and work strategically and quickly.
- Excellent interpersonal skills with ability to deal effectively with donors, visitors, and staff.
- Proficiency in Windows Office Suite - a history of working with security software a plus.
- Ability to handle a variety of responsibilities under pressure and time constraints
- Clearance of a criminal background check.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Summary: The Systems & Data Specialist is responsible for providing hands-on support for a number of technical networks: phones, copiers, computers (Wi-Fi), as well as assisting with AV support for the site as needed. Provides assistance to the Senior Staff with projects as required.
Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Reports to: Facilities Manager
Hours: Monday – Friday, 9:00-5:00 with occasional evening and weekend work required.
Status: Full-time, exempt with benefits
Hourly Rate: $56,000 - $69,846, depending on experience
Responsibilities:
- With the Facilities Manager, manages the relationships between the vendors who provide technical assistance for the following: computer network (Shiloh Services), Avaya telephone system (AEC), fiber network (Horizon Information Systems), Toshiba copiers, etc.
- Presents as the first line of response to manage on-site tech issues such as phones, computers, copiers, Wi-Fi, proprietary applications, etc.
- Liaises with other departments to determine data/technical support needs; assist with the collection of data, assist in streamlining the processes and provides analysis
- Maintains an accurate physical equipment inventory of all PCs, printers, laptops, iPads, servers, credit card machines and other hardware
- Maintains schedule of required IT licenses and certificates and ensures compliancy
- Maintains organized storage of hardware and equipment
- Assist departments with AV setups, as necessary
- Maintains the ongoing care of the fiber network, including preventative maintenance and responding to issues.
- Assist with bringing systems/hardware online after site outages/emergencies
- Liaise with Marketing department and vendors as required to ensure the website and email communications application are working as needed
- Research and purchase IT components, as required
- Create and manage annual operating and capital budget as related to IT.
- With the Director of Finance – ensures that the site is PCI compliant and work to keep the organization in good standing
- Manages databases: Counter Point, Outbound, etc.
- Coordinates the data transition to Tessitura or Salesforce from current database systems
- Stays current on cyber security technologies to protect systems, networks, programs, etc.
- Maintains the accuracy of the Frick’s Outlook site calendar
- Maintains the Frick’s intranet/internal communications site
- Respond to assigned work orders generated through MaintainX
- Handle other IT related duties as requested or required
Qualifications:
- Minimum of 2 years of data management experience – demonstrated aptitude for systems configuration and problem solving
- Two-years of IT-related education minimal; four-years preferred
- Network server familiarity, preferred
- Windows Office computer experience and proficiency required (specifically Excel, Word, Outlook, etc.)
- A quick learner with the ability to prioritize tasks under pressure
- A trustworthy, creative individual and someone who enjoys a challenge
- Possess the ability to work independently but also be a team player
- Excellent customer service and communication skills and presents with a professional demeanor
- Excellent organizational skills with attention to detail and accuracy
- Ability to frequently climb stairs and walk between buildings on a 10-acre site.
- Ability to lift and carry up to 25 lbs.
- Ability to work in inclement weather when necessary.
- Clearance of a criminal background check
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Summary: Responsible for maintaining an environment within our museum facilities that requires a high standard of cleanliness and hygiene by using best cleaning practices throughout the site.
Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Reports to: Housekeeping Manager
Hours: 35 hours per week that requires weekend and evenings hours. This means that a flexible schedule is necessary.
Status: Full-time, non-exempt, full benefits package
Hourly Rate: $16.50/hour
Responsibilities:
Housekeeping Janitorial duties: 65%
• Ensuring that Clayton, Haller House, the Playhouse, Lexington, The Frick Art Museum and the Orientation and Education Centers are always kept in a clean and presentable state
• Implement additional cleaning duties per Frick policy/procedures to ensure a safe, hygienic environment for visitors and staff
• Specific duties include, vacuuming, washing, and scrubbing floors and walls, dry and wet mopping, dusting, emptying trash containers, cleaning, and restocking all restrooms
Facilities Management: 35%
• Assisting with event and meeting set-ups and take-downs (tables, chairs, etc.)
• Notifying the Curatorial Affairs Department of any changes in the condition of any art objects and artifacts
• Assisting with any office moves which could include building furniture, moving filing cabinets, desks, etc.
• Respond to leaks, spills, or accidents as necessary to protect historical facilities and/or prevent hazardous situations
• Other duties as requested and assigned by management
Qualifications:
Experience in the custodial field is a big plus
• Ability to physically perform heavy cleaning and scrubbing with the ability to reach all areas
• Flexibility with the schedule, weekend and evening hours may be required
• High degree of trustworthiness and the clearance of a criminal background check
• Ability to deal with staff and visitors in a friendly and engaging manner
• Self-motivated and proactive
• Ability to lift up to 50 lbs.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Summary: Assist the Manager of Youth & Family Programs to coordinate, track, and develop programs related to the Frick’s museums and exhibitions with visitors. This role assists in program development for visitors of all ages, abilities, and backgrounds, with a focus on student experiences.
- Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Reports to: Manager of Youth & Family Programs
Hours: 20 hours per week. Day and evening work required, including occasional weekends.
Hours: 20 hours per week. Day and evening work required, including occasional weekends.
Status: Part-time; non-exempt
Annual Salary: $18.00
Responsibilities:
- Help to maintain and establish new community partner/partnering organization relationships via email communication, scheduling meetings, and maintaining accurate contact information.
- Assist the Manager of Youth & Family Programs, and other colleagues as directed, in creating interactive and hands-on programs for school, scout, camp groups, and families
- Coordinate education department projects with internal and external collaborators, as directed
- Assist the Manager of Youth & Family Programs in the development and implementation of new and existing field trip packages; serve as the point of contact for educators interested in booking field trips at the Frick. Work closely with museum educators to ensure visitor experiences are set up for success
- Stay current on relevant content, teaching techniques, theories of education, and exhibition information by attending on-going staff training and learning opportunities.
- As training opportunities become available, attend and complete museum educator trainings for The Frick Art Museum, Clayton and the Car and Carriage Museum to become proficient in school program content
- When not performing primary administrative duties and pending the successful completion of training, serve as a museum educator (as needed) for school programs in The Frick Art Museum, Clayton and the Car and Carriage Museum.
- Assist in tracking, organizing, and ordering program supplies
- Work assigned duties for special events, such as ticket-taking and welcome booths
- Assist in developing the Frick’s virtual educational resources
- Other duties as assigned
Qualifications:
- Committed to fostering a workplace of inclusion and belonging
- Degree in Education, Museum Studies or a related field; or sufficient equivalent experience
- Demonstrated ability to teach those of all ages, backgrounds, and abilities
- Strong problem-solving abilities and the ability to adapt to changing situations in real time
- Excellent oral communication and interpersonal skills, with the ability to deal effectively with staff and visitors of all ages
- Possess a friendly, responsible, energetic and collaborative attitude
- Ability to operate with little direct supervision
- Act 33/34 clearance
- Clearance of a criminal background check and FBI fingerprinting
The Frick Pittsburgh is an Equal Opportunity Employer committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity and urges qualified diverse applicants to apply.
Candidates from historically underrepresented backgrounds in the museum field are encouraged to apply. Confidential inquiries, applications, and recommendations are welcome.
Summary: Provides inquiry-based educational experiences in The Frick Art Museum with the goal of engaging visitors with art to foster understanding, reflection and expanded thinking.
Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Reports to: Manager of Interpretation & Engagement
Hours: Tuesday through Friday, daylight, no set schedule. Some weekend and evening hours.
Status: This is a non-exempt, part-time position. 3-6 hours per week minimum, Tuesday-Sunday; weekend work and occasional holidays required.
Hourly Rate: $14.33
Responsibilities:
- Facilitate gallery experiences for visitors through long form (45-60 minutes) tours and shorter, informal gallery conversations (30 minutes) in both The Frick Art Museum’s permanent collection and temporary exhibitions.
- Serve as a well-informed, knowledgeable resource for visitors by understanding the art historical context of the permanent collection and temporary exhibitions.
- Collaborate with Frick education and curatorial staff, consulting curators and other gallery facilitators to create a framework for in-gallery experiences with visitors.
- Attend mandatory on-going training sessions and meetings with Frick education staff, curators, and other gallery facilitators to keep current on new tours, content information, tour techniques and topics related to the collections or visiting exhibitions.
- Demonstrate empathy when interacting with visitors and handle any challenges that may arise with empathy and professionalism.
- Work closely with Museum Experience Associates and Safety team members to provide excellent customer service to all visitors in The Frick Art Museum.
- Serve as an ambassador for The Frick Pittsburgh, promoting the entire site and its programs, including membership.
- Assist with special events, tours and programs relating to The Frick Art Museum and/or The Frick Pittsburgh as a whole, as requested. This includes, but is not limited to, exhibition opening events and large annual events like Summer Fridays.
- Other duties as assigned by management.
Qualifications:
- Commitment to fostering a workplace culture of inclusion and belonging, anti-racist values and education practices.
- BA in art history, education, museum studies, studio art or a related field OR comparable working experience. Work/volunteer experience should be in education, art history, art education, studio art, museum studies or a related field.
- Experience leading inquiry-based, informal learning experiences in a museum or gallery setting.
- Reliable and punctual, willing to work a flexible schedule including weekends. Candidates should expect to work weekends, some holidays (The Frick Pittsburgh is closed on Juneteenth, July Fourth, Thanksgiving Day, Christmas Eve and Christmas Day) and occasional evenings as needed. Although scheduling is flexible, ideal candidates should be looking for regular work on a weekly basis.
- Passion for the arts with excellent interpersonal skills and ability to work with staff and visitors of diverse backgrounds.
- Ability to address sensitive subject matter and potentially challenging interactions with empathy.
- Must have access to a computer to download training materials and to receive work-related communications. Must be responsive via email. Proficiency with Google Drive is a plus.
- Possess a fun, friendly, confident personality. Engaging speakers with strong communication skills, enthusiasm and adaptability are encouraged to apply.
- Must pass Act 33/34 clearance and criminal background checks and FBI clearances.
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
Summary: Through excellent customer service, provide visitors to The Café at the Frick with an excellent dining experience. Become familiar with and perform all aspects of the front side of the Café; this includes: cashier, host, server, busser, sales, stocking, opening/closing, and cleaning. Some additional back of house duties also required. The Café Service Staff will foster positive internal and external relationships, bring energy, enthusiasm to the café and work in a collaborative environment in order to maintain and grow the reputation of the Café. The Café Service Staff will be joining the Frick during an exciting period of renewal and change, as the museum seeks to become an actively anti-racist organization that can serve as a vital resource for our entire community.
Must have a commitment to fostering a workplace culture of Equity and Inclusion.
Reports to: Café Manager
Hours: Tuesday through Friday, daylight, no set schedule. Some weekend and evening hours.
Status: Part-time, hourly
Hourly Rate: $14.33, plus shared tips
Responsibilities:
- Become familiar with daily features, lunch and dessert items
- Assist with food preparation
- Have a working knowledge of the current menu and be able to explain all menu items to guests
- Service tables in a professional efficient and friendly manner
- Welcome guests, answer questions and direct guests to counter to order
- Working knowledge of POS systems, ability to process payments and handle cash
- Opening and closing sidework
- Assist with dishwashing
- Cleaning - clean kitchen and front of house
- Keep beverage areas stocked and organized
- Service bar duties
- Stock supplies and inform the Café Manager if low on any items
- Work with the Café Manager to handle any problems arising with visitors to ensure customer satisfaction
- Treat visitors and colleagues with respect and courtesy at all times
- Other duties, as requested by management
Qualifications:
- Commitment to fostering a workplace culture of inclusion and belonging, anti-racist values and education practices
- Possess an enthusiastic, professional and positive attitude
- Serving experience preferred
- Flexibility in working a varied schedule
- Excellent interpersonal skills
- Clearance of a criminal background check
- Become RAMP and servsafe certified if not already (paid by Frick)
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.